Shipping policy

Aperture Direct offers several shipping and pickup options for domestic and international orders. Available methods and rates are displayed during checkout based on the products in your order, shipment size and weight, destination, and selected delivery services.

Orders are fulfilled from our Aperture Direct facility:

Aperture Pet & Life
2675 Commerce Center Blvd
Bethlehem, PA 18015

Order Processing

Orders may take up to 10 days to fulfill before they are shipped or available for pickup.

Processing time may vary based on order size, product availability, shipping method, and other order requirements. Transit time begins after an order has been fulfilled and transferred to the carrier.

You will receive shipping or pickup information once your order has been processed.

FedEx Parcel Shipping

FedEx parcel shipping is available for eligible domestic and international orders.

Available FedEx services and shipping charges are calculated and displayed during checkout. Delivery times vary based on the service selected, destination, and carrier conditions.

Once your order has shipped, tracking information will be provided when available.

FedEx LTL Freight

Orders that are too large or heavy for parcel delivery may be shipped using FedEx LTL freight.

Aperture Direct provides live FedEx LTL freight rates during checkout for eligible domestic and international shipments. Rates are based on the order, destination, and applicable freight requirements at the time the order is placed.

Additional freight services may be available depending on the destination and shipment. These may include services such as:

  • Liftgate delivery

  • Residential delivery

  • Delivery appointments

  • Limited-access delivery

  • Other applicable freight services

Available services and any associated charges will be displayed during checkout when offered.

Freight deliveries may require appropriate access for a commercial vehicle and suitable equipment or arrangements for unloading. Additional carrier or accessorial charges may apply based on the delivery location or services requested.

Please review the shipping method, rate, selected services, and applicable delivery information shown during checkout before submitting your order.

Warehouse Pickup — FOB Will Call

Customers may arrange to pick up an order directly from the Aperture Direct warehouse by selecting FOB Will Call during checkout.

With this option, the customer is responsible for providing the vehicle and equipment necessary to safely transport the order from our facility.

Orders must be confirmed as ready for pickup before arrival.

Pickup Hours

Monday–Friday, 8:00 a.m.–5:00 p.m.

Pickup location:

2675 Commerce Center Blvd
Bethlehem, PA 18015

Customer-Arranged Freight — FOB Collect

Customers who prefer to use their own freight carrier may select FOB Collect during checkout.

With FOB Collect, the customer is responsible for arranging the freight carrier and providing the information necessary for pickup. Aperture Direct will prepare the shipment and applicable shipping documentation, including the bill of lading, for release to the customer's designated carrier.

Freight charges associated with the customer's carrier are billed or otherwise handled directly between the customer and the carrier according to the customer's freight arrangements.

The customer or designated carrier is responsible for coordinating pickup from the Aperture Direct warehouse once the order has been confirmed as ready.

International Shipping

Aperture Direct offers international shipping through eligible FedEx parcel and FedEx LTL services.

International customers are responsible for all applicable customs duties, taxes, brokerage charges, tariffs, import fees, and other charges associated with importing an order into the destination country.

Customers are also responsible for ensuring that products may legally be imported into the destination country. Certain products may be subject to export, import, carrier, or destination restrictions and may not be eligible for international shipment.

Shipping Rates and Delivery Estimates

Shipping rates displayed during checkout are based on the information available at the time the order is placed, including shipment size, weight, destination, selected shipping method, and any additional delivery services requested.

Estimated transit or delivery times are estimates only and are not guaranteed by Aperture Direct. Carrier delays, weather, customs processing, delivery restrictions, and other circumstances outside Aperture's control may affect delivery.

Please note that carrier transit estimates are separate from Aperture Direct's order fulfillment time.

Shipping Damage

Customers should inspect shipments promptly upon delivery or pickup. Visible damage, shortages, or other discrepancies should be documented at the time of receipt whenever possible.

For freight shipments, any visible damage or shortage should be noted on the carrier's delivery documentation before the shipment is accepted.

Please contact Aperture Direct promptly regarding any shipping damage, shortages, or delivery discrepancies so that we can assist with the appropriate next steps.